Q.What is the nature and extent of the training you provide your staff?
This includes formal training on:
The Fair Debt Collection Practices Act (FDCPA); The Federal Trade Commissions Guidelines
Against Debt Collection Deception;
The Federal Communications Act;
The Code of Ethics & Code of Operations of the
American Collectors Association;
The Kansas Consumer Protection Act;
The Fair Credit Reporting Act; and
The Health Insurance Portability and Accountability Act(HIPAA).

Attorneys and account managers are also regularly (weekly) updated on current Court case in each of the above areas through the weekly National Consumer Law Center, the monthly ALPS Risk Management Report, the American Collectors Association, International, and MAPLIST reports, as well as immediate e-mail updates and formal monthly seminars with the Topeka Collection Bar Association, the Kansas City Metropolitan Creditor Rights & Assets Protection Group, and the bi-yearly seminars put on by the Kansas Credit Attorney Association.

Each attorney is also required to attain a minimum of fourteen hours of Continuing Legal Education, including at least three hours of Ethics Study each year.